FAQ

Care instructions

Trays and Lazy Susans: All trays and lazy susans are sealed with interior sealer. To clean, wipe down item with soft, damp cloth. I do not recommend scrubbing or using soap.

Chalkboards: If using regular chalk, clean with a dry rag and window cleaner. Avoid paper products such as paper towels or napkins as they can leave behind residue. If using chalk markers, clean with magic eraser for best results. It is not recommended to use chalk markers on our products, as the sign surfaces are porous and chalk markers may leave ghost lines. 

Gift wrapping and packaging

While you can mark your order as a gift during checkout, gift wrapping is not available at this time.

Custom and personalized orders

I gladly accept custom and personalized requests. Custom items or personalized signs are final sale and cannot be refunded, returned, or exchanged. This includes changing colors of a stock design, adding elements to a stock design such as dates, names, etc. Coupon codes are not valid on custom orders unless approved by Fearfully Made Creations. We have the right to cancel your transaction if this policy is violated.

Sizing details

All dimensions are approximate but are found to be reliably accurate. For framed signs, the dimensions in the item description include the frame. Dimensions may vary by 1/2" - 1".

Can I cancel my order?

Cancelations are accepted within 24 hours of purchase. If we have already started on your order, the shipping label has been purchased, or it has already been mailed, we cannot cancel your order.

Can I return or exchange my order?

We are sorry for the inconvenience, but we do not accept returns or exchanges.

What if my order says 'delivered' but I cannot find it?

We’re sorry about that. If possible, we recommend you check around the delivery location (think: porch, garage, side or back door), inquire with neighbors, and check security cameras.

Sometimes a carrier marks a package as delivered in error. In most cases, packages are still being processed in the postal system and will show up within a few days and almost always within a week. If you haven’t received your order within 7 days of the carrier marking your order as delivered, please contact your local postal carrier first. Your postal office/worker should be able to assist you in locating the package. If you believe your order was stolen, you need to file a report with your local police.

If these solutions have been exhausted with no resolution, please contact us with your order details for assistance.

What do I do if my item arrives damaged?

You must contact us within 72 hours of delivery if your item arrives damaged. Send photos immediately of your damaged product AND packaging. We will assess the damage and remedy the situation. You may be asked to turn in the damaged items to your postal carrier for an insurance claim. 

Can you repair my sign?

Minor repairs are free, however the customer is responsible for shipping costs to and from the repair location. Please contact us about any desired repairs before sending an item in.